Privacy — Trustpoint Care Solutions

Trustpoint Care Solutions ("Trustpoint Care Solutions," "Company," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when visiting our website, responding to our advertisements, completing an online form, requesting information, or otherwise interacting with our services. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you regarding your information. By accessing our website or submitting your information, you acknowledge that you have read and understand this Privacy Policy and consent to the practices described herein.

We collect information that you voluntarily provide to us when you complete a contact form, request additional information, communicate with us by telephone or email, or respond to one of our advertisements. The information we collect may include your name, telephone number, email address, mailing address, city and state, information regarding your insurance coverage if you choose to provide it, the products or services you are interested in, and any additional information you voluntarily submit to us. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, device information, pages viewed, referring website, date and time of your visit, and information collected through cookies and similar technologies.

The information we collect is used to respond to your inquiries, provide information regarding products and services you have requested, connect you with appropriate durable medical equipment providers or service representatives, verify your information, improve our customer service, analyze website performance, enhance our marketing efforts, maintain the security of our systems, comply with legal and regulatory requirements, and prevent fraudulent or unauthorized activity. We only use your information for legitimate business purposes and in accordance with applicable laws.

If you request information through our website, online forms, social media advertisements, or other marketing campaigns, we may contact you by telephone, email, or text message regarding the products or services you requested. By voluntarily providing your contact information, you consent to receive communications from Trustpoint Care Solutions regarding your inquiry. Your consent to receive these communications is not a condition of purchasing any product or service. If you have opted to receive text messages, message and data rates may apply depending on your mobile carrier. You may opt out of future text communications at any time by replying STOP to any text message you receive from us.

Trustpoint Care Solutions does not sell your personal information to third parties. We may share your information with trusted business partners, durable medical equipment suppliers, healthcare providers, service providers, technology vendors, or other authorized representatives when necessary to respond to your request, provide requested services, facilitate customer support, conduct our business operations, comply with legal obligations, protect our rights, or enforce our agreements. Any third party with whom we share information is expected to use appropriate safeguards to protect your information and may only use it for authorized business purposes.

Our website uses cookies, pixels, and similar tracking technologies to improve your browsing experience, understand how visitors interact with our website, measure the effectiveness of our advertising campaigns, and improve our products and services. These technologies may collect information regarding your device, browsing behavior, and interactions with our website. You may adjust your browser settings to refuse cookies; however, certain features of the website may not function properly if cookies are disabled. We may use third-party advertising and analytics services, including Meta (Facebook), Google, and other advertising platforms, to deliver advertisements and measure the effectiveness of our marketing campaigns. These platforms may use cookies, pixels, and similar technologies to collect information about your interactions with our website and advertisements in accordance with their own privacy policies. Trustpoint Care Solutions implements commercially reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, misuse, or destruction. While we take reasonable precautions to protect your information, no method of electronic transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of your personal information. We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, resolve disputes, enforce our agreements, and maintain appropriate business records. When personal information is no longer required, we take reasonable steps to securely delete or destroy it in accordance with applicable laws and our internal record retention practices.

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to request access to the information we maintain about you, request correction of inaccurate information, request deletion of your personal information where permitted by law, or inquire about how your information is used. To exercise any of these rights, please contact us using the contact information provided below. Our website and services are intended for individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from children under the age of thirteen. If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete that information promptly.

Our website may contain links to third-party websites or services that are not owned or controlled by Trustpoint Care Solutions. We are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policies of any website you visit before providing personal information.

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or operational requirements. Any updates will become effective immediately upon posting the revised Privacy Policy on our website. Your continued use of our website after changes have been posted constitutes your acceptance of the updated Privacy Policy.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact Trustpoint Care Solutions by email at info@trustpointcaresolutions.com. We will make reasonable efforts to respond to your inquiry in a timely manner